← Command Center

Own the Stack Customer Journey

Own the Stack Customer Journey A workflow diagram generated by Archify. 01 / Customer 02 / GoHighLevel 03 / Payment and setup system 04 / Client portal EX / Later events Purchase Set up Customer access Checkout · payment and workspace name · Customer › Purchase Checkout payment and workspace name Client portal · secure email sign-in · Customer › Customer access Client portal secure email sign-in Receipt and confirmation · within seconds · GoHighLevel › Purchase Receipt and confirmation within seconds Account ready email · portal first, n8n second · GoHighLevel › Customer access · approval needed Account ready email portal first, n8n second approval needed Payment router · new payment only · Payment and setup system › Set up Payment router new payment only Build n8n workspace · usually 5 to 7 minutes · Payment and setup system › Set up Build n8n workspace usually 5 to 7 minutes Portal customer record · pending, then active · Client portal › Set up Portal customer record pending, then active Status and health · billing, help, service status · Client portal › Customer access Status and health billing, help, service status Payment declined · send notice, do not build · Later events › Set up Payment declined send notice, do not build Renewal · record only, never build · Later events › Set up Renewal record only, never build Cancellation · notice and portal status · Later events › Customer access Cancellation notice and portal status mark active workspace answers payment payment event show customer service portal start link first paid subscription declined new paid customer Legend User UI Agent logic Context / trace Cloud service External system

Customer home

  • • The portal is the regular customer experience
  • • n8n is the technical workspace for the builder or automation team

Current gate

  • • Approve and publish the portal-first account-ready email
  • • Verify one customer follows email to portal to correct workspace

Later payment events

  • • Renewal is recorded only. It never builds another workspace.
  • • Cancellation sends a notice and updates portal status.
  • • A declined payment sends a notice and never starts a build.